You have begun your search for a competent, reliable commercial cleaning contractor who fits your business like a glove. What should you consider when selecting candidates? JAN-PRO Cleaning & Disinfecting in Atlanta’s award-winning franchise has a few helpful pointers to get you moving in the right direction.
You can find countless companies advertising scalable, customized cleaning services online these days. However, identifying the best ones presents a unique challenge to Atlanta business owners. You will learn what to ask and how to vet potential matches for a satisfactory contract that addresses your most urgent sanitary and tidying needs. Read below for industry tips on what the ideal cleaning partner looks like.
And if you’re looking for a commercial cleaning provider in Atlanta, consider calling JAN-PRO Cleaning & Disinfecting in Atlanta at (770) 955-9822!
The Basics: What Does the Ideal Commercial Cleaning Partner Look Like?
Not every commercial cleaning company can meet your needs. It might be perfectly competent in servicing a particular type of business but fails to address compliance concerns and industry regulations for your commercial space. However, many reputable commercial cleaners share the following traits.
References, Reviews, and Testimonials
Modern businesses have prolific digital footprints. Even if they employ a minimal approach to digital marketing, you can still find evidence about their service quality and client care. The brand’s website might feature testimonials from satisfied customers whose business operations improved after partnering with the cleaning company.
You can also use Facebook business pages or Google Business profiles to look for past and present reviews. While website testimonials provide an overview of customer experiences, they often trend toward positive. You will get a broader idea of customer satisfaction from the reviews published on Google or Facebook, as the company doesn’t hand-choose these.
If you decide to contact the candidate, you can request additional references. Companies with positive, long-standing reputations often have multiple customers willing to speak with potential ones. You can ask questions over the phone and gauge their responses for satisfactory information.
Background Checks
When you work with a professional cleaning partner, you want to move away from dealing with cleaning tasks yourself. You need a reliable franchisee whose cleaners can quickly and efficiently complete service tasks. Otherwise, you have additional but different duties on your plate, like monitoring and delegating.
When you read through raw reviews, check for customers who felt they had to “babysit” or otherwise constantly check in on their contractor. Remember to ask whoever is in charge of the operation about how they thoroughly vet cleaners before onboarding them. Drug tests, background checks, and other information go a long way in ensuring a safe, liability-free experience.
Insurance Coverage, Licenses, and Certifications
Limit your search to certified cleaning and disinfecting services. Their qualifications should include:
- MedMetrix: The MedMetrix certification ensures franchises are equipped with the knowledge, skills, and tools to clean medical facilities like hospitals and doctors’ offices properly. If you run a business that requires a sterile or disinfected environment, you should consider working with a MedMetrix-certified contractor.
- Green Seal: Cleaning products bearing the Green Seal are among the safest, gentlest, and most effective formulas available. They work for small residential properties and sprawling commercial ones. A franchise certified in green cleaning techniques typically uses Green Seal formulas to protect their clients and the environment.
- Generous insurance coverage: Financial protection applies to the client and the company. Your top candidates should possess liability insurance to pay for any damages that may occur to your commercial assets and theirs.
- Commercial licensing: A business can’t obtain insurance without proper licensing. Some states and municipalities require independently run franchisees to acquire licensing before providing commercial-focused services.
Request copies of the certifications, licenses, and insurance proofs for record-keeping. Avoid working with contractors who can’t produce hard verifiable papers.
Service Guarantees
When you invest in a service to enhance your business, you deserve to know that the contractor will help you accomplish your goals. Do your cleaning service candidates offer some type of guarantee? If so, what does it cover?
Ideally, they should guarantee your satisfaction 100% of the time. A satisfaction guarantee means that the contractor:
- Arrives at your location on schedule
- Comes equipped with essential cleaning products, equipment, and tools for the job at hand
- Fixes any concerns or issues you point out after finishing the service
- Completes the service to your and industry standards
- Puts your experience front and center
- Maintains open lines of transparent communication
Ask each candidate about what they can guarantee and how it applies to each service.
Choosing the Best Out of Countless Candidates
Now that you have covered the basics of an ideal cleaning partner, let’s explore how to find the match that best fits you. After all, a contractor can check all the above-listed points but still not suit your business’s unique cleaning and disinfecting needs. Begin by assessing your facility’s pain points and connecting them to the aspects listed below.
Comprehensive Service Offerings
You should not have to work with multiple companies to satisfy the basic yet essential task of cleaning your commercial space. Your commercial cleaning partner should handle most, if not all, sanitary and tidying duties. Otherwise, you must keep up with payments, contracts, and other paperwork documenting multiple partnerships.
That can get messy, time-consuming, and frustrating. A certified franchisee who covers all your bases streamlines the service process. You speak with one point of contact about your upcoming or urgent needs and move on with your day.
Experience in Your Industry
There is no one-size-fits-all approach to cleaning services. Each industry has unique guidelines, requirements, and mandates to ensure a safe work environment. OSHA, for example, recommends that businesses use the least hazardous cleaning chemicals they can source. Meanwhile, the CDC has far stricter standards to which healthcare facilities must adhere.
Whether you run a bank, a government agency, or a cafe on Main Street, you want a certified partner who intimately knows the ins and outs of your business. If a cleaner over-sanitizes the dining room of a restaurant, they could make the entire area reek of bleach and harsh chemicals. Similarly, using typical office cleaning techniques in a hospital waiting room will not suffice for an environment that mandates sterility.
Scalable, Flexible Schedules
Your cleaning needs might vary by week, month, or year. Slow periods come and go, and service or product demands rise and fall.
Therefore, your cleaning partner should rise to each occasion just as you do. The perks of service flexibility offer:
- Peace of mind: A partnership shouldn’t make you feel trapped. It should give you peace of mind that you can adjust your services to reflect your business’s traffic.
- Support when needed: Many businesses have busy seasons where demands sharply increase. You can tailor your service schedule according to those influxes and scale back when demands recede.
- Pain point mitigation: Are there particular areas your staff struggles to manage? For example, stocking and cleaning restrooms can be challenging after an intense rush. Day porters can share the workload.
- Affordability: Cleaning services are essential and shouldn’t break the bank. Choose schedules and packages that suit your monthly budget.
When choosing a cleaning service candidate, you should explore partners that put the ball in your court rather than dictate what you can and cannot do.
How Professional Cleaning Partners Benefit Local Businesses
Certified cleaning franchisees stand out from the average commercial cleaning company because of their dedication to clients and network support. Their diligent services help you achieve the following:
- Fewer employee callouts: Cleaner workspaces are healthier environments. Professional sanitization and disinfection services kill germs and keep them from spreading. Therefore, your staff will catch illnesses less frequently and remain healthy and productive.
- Healthier staff and customers: Tidy, dust-free interior areas have fewer allergens. Pollutants, such as mold spores, pollen, and fine dirt, lower indoor air quality. Regular cleaning services eliminate these particles, making the air more breathable and comfortable.
- Attracting more customers: A tidy storefront inspires passersby to visit retailers, offices, and restaurants. A clean commercial space looks inviting to newcomers who might otherwise overlook an unkempt business.
- Material and structural longevity: Cleaning services ensure all materials remain debris-free. When debris collects on a surface, it harbors moisture, fungal spores, and bacteria that gradually break the materials down. Plus, your contractor will inform you about other maintenance issues they observe.
- Excellent brand reputation: While janitorial services often fall under the building maintenance and upkeep categories, they are also integral to your marketing strategy. When customers notice a tidy, well-kept building, they will have more trust in the products and services offered inside.
Additionally, some commercial cleaning partners may also have other service experts in their network, like landscapers. You can ask your contractor for recommendations to ensure you maintain a well-rounded, aesthetically pleasing commercial property that exudes pride and quality service.
Request a Free Estimate From JAN-PRO Cleaning & Disinfecting in Atlanta
Partner with a certified commercial cleaning franchisee with JAN-PRO Cleaning & Disinfecting in Atlanta. Call 770-955-9822 to schedule a consultation. You can also provide additional details about you and your business online. We look forward to adding you to our growing list of satisfied, loyal clients.