This JAN-PRO Privacy Policy (“Privacy Policy”) describes how we collect information when you visit or use www.jan-pro.com, mobile applications and other online services (collectively, the “Online Services”) that link to this Privacy Policy. This Privacy Policy describes the policies and practices applicable to the Online Services as well as any personal information collected by us offline. The Online Services may contain links to the websites of third parties. JAN-PRO is not responsible for the contents of those third-party websites nor the privacy policies or practices of those third-party websites. JAN-PRO recommends that you review the privacy policies of each website you visit.

Our Online Services are intended for a United States and Canadian audience.  If you are located outside the United States or Canada, please do not use the Online Services, as the Online Services’ personal information practices and the terms of this Privacy Policy may or may not comply with foreign law.

The terms “JAN-PRO,” “we,” “us” or “our” mean JAN-PRO Franchising International, Inc. and JAN-PRO Enterprises, LLC. “You” means an individual who visits our Online Services and does not refer to a business or other entity or to individuals outside the U.S.

Categories of Information JAN-PRO Collects

We collect your personal information in order to provide and continually improve our products and services. Here
are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to the Online Services. Examples of what we collect are below. You can choose not to provide certain information, but then you might not be able to take advantage of many of part or all of our Online Services.

• Contact information JAN-PRO receives from you through the Online Services such as your name, address, phone number and email address;
• Other personal information you submit through the Online Services including your inquiries and questions;
• Information about your transactions and experiences with JAN-PRO when you respond to surveys or provide JAN-PRO with feedback; and
• Information as part of the franchise application process, including financial information, employment and educational background, and demographic information.

Automatic Information: We automatically collect and store certain types of information about your use of the Online Services, including information about your interaction with products, content and services available through the Online Services. We use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device access the Online Services. Examples of what we collect are below. Our physical offices may use cameras, computer vision, sensors and other technology to gather information about your activity in the office.

• the internet protocol (IP) address used to connect your computer to the internet;
• login, email address and password;
• the location of your device or computer;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Online Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• phone numbers used to call our customer service number; and
• images or videos when you visit our physical office.

Types of Cookies:

• Necessary Cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Preference Cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
• Statistic Cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
• Marketing Cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
• Unclassified Cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Please state
your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: jan-pro.com

Your current state: Allow all.
Your consent ID:
Change your consent  |  Withdraw your consent

Your Rights

Subject to applicable law, you have the right to request access to and correction of the personal information we maintain about you, to request the restriction of the processing of your personal information or to object to that processing on grounds relating to your particular situation.

In addition, you may have the right to request erasure of your personal information in certain circumstances provided by applicable law. Subject to applicable law, where technically feasible, upon written request and verifiable identification, we will provide you with a copy of your personal information in a structured, commonly used, machine-readable format. To exercise these rights, please contact JAN-PRO’S Privacy Officer as described below. You may lodge a complaint with a data protection authority if you are not satisfied with our response.

California Residents. If you are a California resident, please click here for more information about our privacy practices and your rights.

Categories of Information We Disclose and Parties to Whom We Disclose

JAN-PRO does not disclose any personal information about JAN-PRO’s potential customers or current customers to third parties, except as permitted by law or as described below:

Service Providers
JAN-PRO may disclose the personal information to service providers JAN-PRO engages, including those providing back office services such as account processing, analysis, IT and other consulting services, as well as JAN-PRO’s service providers engaged to service your facility. Before JAN-PRO discloses personal information to a service provider, JAN-PRO enters into a contractual agreement with the third party that prohibits that party from disclosing or using the information other than to carry out the services for which JAN-PRO disclosed the information or as otherwise permitted by law, and require that party to protect personal information and to comply with the general privacy principles described in this Privacy Policy. In some cases, JAN-PRO may engage a service provider outside of your jurisdiction of residence. For more information about JAN-PRO’S policies and practices related to the use of foreign service providers, please contact JAN-PRO’S Privacy Officer as described below.

Franchisees
JAN-PRO have entered into Regional Master Franchise Agreements with JAN-PRO’S regional development franchisees. If you are submitting your information on or through JAN-PRO’s Online Services relating to cleaning services or for unit franchises, JAN-PRO will disclose your information to JAN-PRO’s regional development franchisee closest to your area for purposes of carrying out marketing activities and providing you with the information you requested. You can choose at any time not to allow JAN-PRO to share your personal information with JAN-PRO’s regional development franchisees by contacting JAN-PRO using the address, phone or email provided below under “Contact Us”.

Affiliates
JAN-PRO may share your information with JAN-PRO’s affiliated entities (entities JAN-PRO owns, that own JAN- PRO or that are under common ownership with JAN-PRO) for purposes described in this Privacy Policy. For example, if you submit a request for services and JAN-PRO does not have locations in your region, JAN-PRO may share your request with JAN-PRO’s affiliate so that they can provide you with a response.

Other Third Parties for Marketing Purposes
JAN-PRO does not currently sell or license your personal information to any third party unrelated to JAN-PRO. JAN-PRO may from time to time provide your information to third parties (or JAN-PRO affiliates or subsidiaries) whose products and services JAN-PRO believes may be of interest to you so that promotional materials may be sent directly to directly. Should you wish to later opt out of these disclosures, please contact JAN-PRO using the address, phone or email provided below under “Contact Us

Corporate Transactions
If JAN-PRO undergoes a corporate reorganization or is purchased by another company, JAN-PRO will share and/or transfer your personal information with its affiliate group and/or its corporate acquirer, including any prospective acquirer, in order for you to continue to receive the same products and services from the acquirer.

Disclosures Permitted or Required By Law
JAN-PRO reserves the right to disclose your personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

JAN-PRO’s Use of Your Information

JAN-PRO generally uses the personal information you provide for purposes consistent with the reason you provide it, such as to carry out your services, to communicate with you about your services or other transactions, to respond to your inquiries, to process franchise applications and for marketing and promotional purposes. JAN-PRO also may use your information to help JAN-PRO develop new products and services for internal business purposes, to investigate or settle inquiries or disputes, to respond to subpoenas or other legal process served on JAN-PRO or for other legally required or permissible purposes.

Server-Side Tracking Policy

Introduction to Server-Side Tracking

We use server-side tracking technologies to enhance the security, functionality, and analytics of our website. Server-side tracking enables us to process data directly on our servers, providing us with insights while minimizing client-side data transfer. This method allows us to better protect and manage your data and ensures compliance with data privacy standards.

Data Transmission to Server-Side Container

Instead of using browser-based code, our website or app sends data, such as user interactions, server-side events, or API calls, to our server-side tracking container. This method consolidates data collection from various sources, improving data accuracy and enhancing your experience across our platforms.

Data Processing and Tag Management

Once data is received by our server-side container, it processes the information based on specific triggers we’ve set. Unlike traditional client-side tags that operate within your browser, our server-side container manages tag generation and data processing on our servers. This enables a more secure, centralized approach to tracking, allowing us to control what data is processed and shared with our partners.

Vendor Requests and Data Dispatching

After processing, the server-side container generates tags and dispatches them as requests to our trusted analytics and marketing platforms, such as Google Ads or Facebook. This controlled dispatching ensures only necessary information is shared with these platforms, enhancing data security and compliance with privacy laws. Through server-side tracking, we aim to maintain a high standard of privacy for our users while effectively measuring and improving our services.

Third-Party Integrations and Data Sharing

Some of our server-side tracking activities involve sharing limited data with third-party service providers who support our website’s functionality and analytics. All third-party providers adhere to strict data processing agreements to maintain compliance with applicable data protection laws. We ensure that any shared data is anonymized or pseudonymized where feasible to safeguard your privacy.

Data Security and Compliance

We take robust measures to secure data collected through server-side tracking. By processing data on our servers, we reduce the risk of unauthorized data access and enhance the security of personal information. Our data practices comply with applicable data protection regulations, including the GDPR, CCPA or other relevant laws and regulations, and we continuously monitor our compliance measures to align with the latest standards.

User Consent and Choice

By using our website, you consent to our use of server-side tracking as outlined in this policy. However, you may also opt out of certain tracking activities where feasible. For more information on opting out or to understand how these choices may affect your experience, please contact JAN-PRO’s Privacy Officer as described below.

Updates to Server-Side Tracking Practices

We may update our server-side tracking practices as technology evolves or as data privacy standards change. Any updates to these practices will be reflected in our privacy policy, and, where required by law, we will notify users of significant changes. We encourage you to review our privacy policy periodically for the latest information on our data processing practices.

Cookie Policy

JAN-PRO collects information such as your Internet browser type, operating system, and the IP address of the website from which you are linked to the Online Services. JAN-PRO uses this information to help us tailor our Online Services in a manner to better match your computer settings, interests and preferences.

In addition, the Online Services makes use of both permanent and session cookies. Cookies are small text files stored by your browser that allow us to learn more information about your visit or use of the Online Services. JAN- PRO may use cookies to remember your personal information and to deliver personalized and relevant information specific to your needs. JAN-PRO also may use cookies to track patterns on the Online Services to help JAN-PRO improve visitor or customer experience.

Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click here. If you choose to refuse cookies, some pages of this website may not function properly.

JAN-PRO use a specific cookie in order to facilitate the use of Google Analytics in order to track and analyze the pages of the Online Services you visit. JAN-PRO does this only to better understand how you use this Online Services, with a view to offering improvements for all Online Services users and to tailor JAN-PRO’s business activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide JAN-PRO with any personal information. Learn more about privacy at Google and to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on found here.

JAN-PRO Marketing Communications With You

JAN-PRO may contact you with offers and information concerning our products, services or promotions or those of JAN-PRO’s affiliates, franchisees or other third parties. You always have the choice not to receive these items. You may contact JAN-PRO as shown below under “Contact Us” either by mail, email or by phone to make a request to opt-out of these promotional activities, or in the case of e-mails, follow the opt-out instructions provided in the e-mail.

Confidentiality and Security

JAN-PRO restricts access to personal information about you to those of JAN-PRO’s employees who need to know the information to provide products and services to you. JAN-PRO maintains physical, electronic and procedural safeguards that comply with applicable law to guard your personal information against loss, theft and unauthorized access, disclosure, copying, use, or modification. In addition, JAN-PRO employs generally accepted information security techniques, such as firewalls, access control procedures and SSL encryption, to protect personal information against loss and unauthorized access.

Retention and Storage of Your Personal Information

JAN-PRO retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with record retention requirements and applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

For the purposes set out in this Privacy Policy, JAN-PRO or one of JAN-PRO’S affiliates or an unaffiliated service provider may process and store your personal information outside of the state or province in which you reside and/or outside of the United States or Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other states, provinces or foreign jurisdictions may be entitled to access your personal information. For more information about our policies and practices related to the use of foreign service providers, please contact JAN-PRO’S Privacy Officer as described below.

Submissions

Suggestions, materials or other intellectual property sent or transmitted to JAN-PRO through JAN-PRO’s Online Services are governed by the separate terms applicable to these materials identified at the time of submission (if any). If no terms are identified, with the exception of personal information, all items will be deemed to be non -confidential, and we will have no obligation of any kind with respect to these items and will be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.

Children’s Privacy

JAN-PRO’s Online Services is not intended for use by children under 16. JAN-PRO asks that children under the age of 13 do not use the Online Services and do not submit any personal information to JAN-PRO.

Contact Us

If you have any questions or comments about this Privacy Policy or your personal information, including if you wish to access, update or correct your personal information, you may contact JAN-PRO’s Privacy Officer as follows:

JAN-PRO FRANCHISING INTERNATIONAL, INC.
2520 Northwinds Parkway, Suite 375
Alpharetta, Georgia 30009
(678) 336-1780
privacy@jan-pro.com

Your Acceptance of Our Privacy Policy

By using JAN-PRO’s Online Services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not submit any personal information to us through the Online Services or otherwise.

Changes to the Privacy Policy

JAN-PRO reserves the right to modify this Privacy Policy at any time without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information, so you should review it frequently. If JAN-PRO makes changes to this Privacy Policy, JAN-PRO will post the changes on the Online Services. The Privacy Policy posted at any time or from time to time on the Online Services is the Privacy Policy then in effect.

Effective Date

This notice is effective as of January 1, 2024.
© 2024 JAN-PRO Franchising International, Inc. and JAN-PRO Enterprises, LLC