Behind the Scenes of Business Services
When becoming a JAN-PRO Cleaning & Disinfecting business owner in Western Carolina, you are never alone. You will have access to a dedicated team of experienced business professionals to help you along the way by providing certification, administrative support, and overall coaching and consultation on how you can operate and manage a successful business. The Western Carolina team consists of Genaro Morales, Gerald Dendy, Bruce Poindexter, David Dickard, and Rick Adams.
Genaro Morales is the Director of Business Services at JAN-PRO Cleaning & Disinfecting in Western Carolina. When describing a day in the life in his department, he explains that everyday looks different. “It can be stressful or smooth depending on what different situations arise. Overall, we provide support to Certified Business Owners by offering advice on how to manage and communicate with their customers.”
Business owners first go through an industry-leading certification as part of the initial business onboarding. Upon completion, you will have access to a dedicated team of sales and marketing professionals who will work on your behalf to help secure new accounts and customers, and administrative support to handle tasks like invoicing and collections, allowing you to focus your time and resources on your customers and employees.
One of the most distinctive features of JAN-PRO Cleaning & Disinfecting’s certification program is teaching the JAN-PRO Cleaning & Disinfecting way. “The JAN-PRO Cleaning & Disinfecting way is the guarantee of service excellence. We offer a service that assures customer satisfaction,” Morales said. To provide this quality service, JAN-PRO Cleaning & Disinfecting offers products and processes that are custom designed and certified for specialized environments. Certified business owners follow the latest guidelines offered by relevant industry organizations, such as CDC and AORN. Their products also have the safest EPA profile in the industry.
In order to be a successful business owner, Morales explains, that it’s important to be consistent by following up with their employees and making sure everything is running smoothly. His advice to anyone looking to start their own business is to have the right attitude and be able to provide quality customer service. “If you have the right attitude and are able to communicate effectively, you will be successful and able to grow your business through word of mouth by reputation. The sky is the limit. You can grow as far as you want. We provide them with the tools they need, but it’s up to them to utilize.”
For more information, contact us at 864-458-3053 or by completing this form.
Cleaning and disinfecting services provided by independently owned and operated JAN-PRO Cleaning & Disinfecting franchisees.